According to Section 74 of the Residential Tenancies Act 1977, all  NON-URGENT repairs must be reported in writing to the Agent whereby the Agent or Landlord must carry out the non-urgent repairs within 14 days of receiving the maintenance request.

Any notification of maintenance must be clear, detailed and contain all relevant information to the repair required.  The following format is preferred and should be used whenever you submit a request for non-urgent repairs.

All  URGENT repairs must be reported firstly, by telephone to the Agent, and then confirmed in writing.  Examples of urgent repairs include burst hot water service, blocked/broken toilet system, serious roof leak, gas leak, dangerous electrical fault, flooding/serious flood damage, serious storm/fire damage & breakdown of gas/water/electricity.